CCaaS Platform

Intermedia Contact Center

Omnichannel cloud contact center with Spark AI — built for SMBs and mid-market teams.

intermedia.com Verified April 2026 Sunnyvale, US Founded 1995 pe owned

Pricing

Contact sales for pricing

Two tiers: Contact Center Pro (smart routing, IVR, reporting) and Contact Center Elite (adds omnichannel, workforce scheduling, AI Interaction Insights via Spark AI). Pricing starts around $35/user/month; exact quotes require contacting sales.

Per user/month Custom enterprise

View pricing page → Verified April 2026

Capabilities

Capability	Intermedia Contact Center
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✗
Virtual Agent (Chat)	✗
Conversation Intelligence	✓
Automated QA	✓
Intelligent Routing	✓
Predictive Dialer	✗
Voice Cloning	✗
Multilingual	✗
Coaching Workflows	✓
Workforce Management	✓