CCaaS Platform

Nextiva

UCaaS and CCaaS platform bundling phone, chat, email, and AI in one system for SMB and mid-market teams.

nextiva.com Verified April 2026 Scottsdale, US Founded 2008 series d plus

Pricing

$15 /user/month

Small biz: Core $15/user/mo, Engage $25/user/mo, Scale $75/user/mo (annual). Contact center: Essential starts at $75/agent/mo; Professional and Premium are contact-sales.

Per user/month Custom enterprise

View pricing page → Verified April 2026

Capabilities

Capability	Nextiva
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✓
Intelligent Routing	✓
Predictive Dialer	✓
Voice Cloning	✗
Multilingual	✗
Coaching Workflows	✓
Workforce Management	✓