CCaaS Platform

CloudTalk

Cloud call center and business phone system with AI conversation intelligence for sales and support teams.

cloudtalk.io Verified April 2026 Bratislava, SK Founded 2016 series b

Pricing

$19 /user/month

Plans billed annually: Lite $19/user/mo, Starter $25/user/mo, Essential $29/user/mo, Expert $49/user/mo (3-seat min). Monthly billing ~30% higher. AI Voice Agents add-on from $99/mo (200 min). 14-day free trial, no credit card.

14-day trial Per user/month Usage-based Custom enterprise

View pricing page → Verified April 2026

Capabilities

Capability	CloudTalk
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✗
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✗
Conversation Intelligence	✓
Automated QA	✓
Intelligent Routing	✓
Predictive Dialer	✓
Voice Cloning	✗
Multilingual	✓
Coaching Workflows	✓
Workforce Management	✗