CCaaS Platform
RC
RingCentral Contact Center
Omnichannel CCaaS with native AI, 30+ digital channels, and UCaaS integration on one platform.
Pricing
$65 /user/month
RingCX starts at $65/agent/month (annual) or $75/agent/month (monthly). Save up to 15% with annual billing. Enterprise custom pricing available. Contact sales for volume discounts.
Per user/month Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | RingCentral Contact Center |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Data residency: US, EU, UK
Integrations
CRM
SalesforceHubSpotZendeskServiceNowMicrosoft Dynamics 365
Helpdesk
ZendeskServiceNow
Telephony
Microsoft Teams
Other
SlackMailChimpAWS Marketplace
API documented
View integrations marketplace →