CCaaS Platform

Dialpad Support

AI-native CCaaS with real-time transcription, agent assist, and built-in conversation intelligence — no bolt-ons.

dialpad.com Verified April 2026 San Ramon, US Founded 2011 series d plus

Pricing

$80 /user/month

3-tier contact center plans: Essentials $80/user/mo, Advanced $115/user/mo, Premium $150/user/mo (annual). AI CSAT and AI Scorecards gated to Premium. Inbound calls $0.01/min, outbound $0.02/min additional.

14-day trial Per user/month Custom enterprise

View pricing page → Verified April 2026

Capabilities

Capability	Dialpad Support
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✓
Intelligent Routing	✓
Predictive Dialer	✗
Voice Cloning	✗
Multilingual	✓
Coaching Workflows	✓
Workforce Management	✓