CCaaS Platform
ZI
Zultys Integrated Contact Center
Omnichannel contact center built into the Zultys UCaaS platform for SMB and mid-market teams
Pricing
Contact sales for pricing
Pricing not publicly disclosed; contact Zultys or an authorized reseller for a quote. Cloud packages include Standard, Premium, and Contact Center user tiers billed per user per month.
Per user/month Custom enterprise
Capabilities
| Capability | Zultys Integrated Contact Center |
|---|---|
| Transcription | ✓ |
| Summarization | ✗ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✗ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✗ |
| Conversation Intelligence | ✓ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✗ |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
SalesforceHubSpotMicrosoft DynamicsZoho CRMSugarCRMConnectWiseNetSuite
Telephony
Microsoft Teams (Direct Routing)Microsoft Outlook
Other
Microsoft ExchangeClassLink (SSO/MFA)Electronic Medical Records (EMR)
API documented
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