Customer Service Platform
Z(
Zoho (Desk + CRM)
All-in-one customer service platform: Zoho Desk + CRM with Zia AI — built for SMB to mid-market teams
Pricing
$7 /user/month
Zoho Desk plans (annual): Express $7/agent/mo, Standard $14, Professional $23, Enterprise $40. Free tier for up to 3 agents. 15-day free trial on all paid plans. Telephony and AI agents available from Professional/Enterprise tiers. Per-minute call charges apply via integrated telephony providers.
Free tier
15-day trial
Per user/month Usage-based
View pricing page →
Verified April 2026
Capabilities
| Capability | Zoho (Desk + CRM) |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✗ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
Zoho CRMSalesforceHubSpotPipedrive
Helpdesk
Zoho Desk
Telephony
TwilioRingCentralAmazon ConnectOzonetelJustCallRingover
AI Models
Zia (Zoho AI)OpenAI ChatGPT
Other
SlackMicrosoft TeamsJiraAsanaZapierPower BIMailchimp
API documented
View integrations marketplace →
Reviews & Recognition
Analyst Recognition
- Gartner Magic Quadrant for CRM Customer Engagement Center (2024) niche →