Customer Service Platform

Salesforce Service Cloud

CRM-native customer service platform with Agentforce AI agents for autonomous case resolution across voice and digital.

salesforce.com Verified April 2026 San Francisco, US Founded 1999 public

Pricing

$25 /user/month

Starter Suite $25/user/mo; Pro Suite $100; Enterprise $175; Unlimited $350; Agentforce 1 Service $550 (all billed annually). Agentforce for Service add-on $125/user/mo on Enterprise+. AI actions consume Flex Credits (~$0.10/action). Verified March 2026.

30-day trial Per user/month Usage-based Custom enterprise

View pricing page → Verified March 2026

Capabilities

Capability	Salesforce Service Cloud
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✗
Intelligent Routing	✓
Predictive Dialer	✗
Voice Cloning	✗
Multilingual	✓
Coaching Workflows	✓
Workforce Management	✗