CCaaS Platform
VC
Vonage Contact Center
Omnichannel CCaaS with deep Salesforce integration for mid-market and enterprise teams
Pricing
Contact sales for pricing
Custom quote required; per-agent licensing. Call queues sold as add-ons (~$250/month each). UCaaS plans start ~$20/user/month separately. Contact sales for VCC pricing.
Per user/month Custom enterprise
Capabilities
| Capability | Vonage Contact Center |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Data residency: US, EU, UK
Integrations
CRM
SalesforceSalesforce Service CloudMicrosoft DynamicsServiceNowZendesk
Helpdesk
ServiceNowZendesk
Telephony
Microsoft Teams
Other
AWS MarketplaceSalesforce Agentforce
API documented
View integrations marketplace →
Reviews & Recognition
Analyst Recognition
- Gartner Magic Quadrant for Contact Center as a Service (2025) niche →