CCaaS Platform
T
Talkdesk
Customer Experience. Automated. AI-native CCaaS for mid-market and enterprise contact centers.
Pricing
$85 /user/month
Four tiers: Digital Essentials $85/user/mo (digital channels only), Voice Essentials $105/user/mo (voice only), CX Cloud Elite $165/user/mo (omnichannel), Industry Experience Clouds $225/user/mo. Annual contracts typical. Add-ons (AI features, WFM) increase real TCO to $200–$300/user/mo.
Per user/month Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | Talkdesk |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Data residency: US, EU
Integrations
CRM
salesforcehubspotzohomsdynamicspipedrivekeap
Helpdesk
zendeskfreshdeskservicenowintercomkustomersalesforce service cloud
AI Models
azure openai
Other
Microsoft TeamsSlackZoomShopifyWorkato
API documented
View integrations marketplace →