CCaaS Platform

NICE CXone Mpower

The enterprise CX AI platform orchestrating human and AI agents across every channel at scale.

nice.com Verified April 2026 Ra'anana, IL Founded 1986 public

Pricing

$71 /user/month

Seven published tiers from $71/agent/mo (Digital Agent) to $249/agent/mo (Ultimate Suite with Enlighten AI). AI copilot and autopilot sessions billed separately. Enterprise contracts negotiated; volume discounts apply. Pricing verified April 2026.

Per user/month Custom enterprise

View pricing page → Verified April 2026

Capabilities

Capability	NICE CXone Mpower
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✓
Intelligent Routing	✓
Predictive Dialer	✓
Voice Cloning	✗
Multilingual	✓
Coaching Workflows	✓
Workforce Management	✓