Telephony Infrastructure
UI
Upland InGenius
CTI that connects your phone system to Salesforce, ServiceNow, and Dynamics 365
Pricing
Contact sales for pricing
Starting at $32/user/month per third-party aggregators; Upland does not publish pricing on its own site. Contact sales for volume discounts. Annual contract typical.
Per user/month Custom enterprise
Verified April 2026
Capabilities
| Capability | Upland InGenius |
|---|---|
| Transcription | ✓ |
| Summarization | ✗ |
| Sentiment Analysis | ✗ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✗ |
| Conversation Intelligence | ✗ |
| Automated QA | ✗ |
| Intelligent Routing | ✗ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | — |
| Coaching Workflows | ✗ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
Salesforce Service CloudSalesforce Sales CloudSalesforce Health CloudSalesforce Financial Services CloudMicrosoft Dynamics 365ServiceNow
Helpdesk
ServiceNow CSM WorkspaceServiceNow Next Experience
Telephony
Cisco UCCECisco UCCXCisco PCCECisco UCMGenesys EngageGenesys CloudAvaya Aura CMAvaya Call Center EliteAsterisk
AI Models
Salesforce Einstein AI
Other
Salesforce AppExchangeGenesys AppFoundryAvaya DevConnect
API documented
View integrations marketplace →