CCaaS Platform

uContact

Cloud omnichannel contact center for voice, chat, WhatsApp, and social—built for the Americas.

net2phone.com Verified April 2026 Montevideo, UY Founded 2009 acquired

Pricing

$59.99 /user/month

Two plans: Voice at $59.99/user/month (core call center features) and Omni at $84.99/user/month (adds SMS, webchat, WhatsApp, social). Pricing verified via Capterra and third-party aggregators; net2phone's own site requires contacting sales.

Per user/month

View pricing page → Verified April 2026

Capabilities

Capability	uContact
Transcription	✓
Summarization	—
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✓
Intelligent Routing	✓
Predictive Dialer	✓
Voice Cloning	✗
Multilingual	✓
Coaching Workflows	✓
Workforce Management	✓