CCaaS Platform

Twilio Flex

A programmable cloud contact center you build exactly the way your business operates.

twilio.com Verified April 2026 San Francisco, US Founded 2008 public

Pricing

$150 /user/month

Three models: named user at $150/user/month (contract required); active user hour at $1.00/hr; or consumption-based at $35/monthly-active-user. Agent Copilot AI add-on: $0.035/min voice, $0.005/digital message. Telephony billed separately. Free trial: 5,000 active user hours.

Per user/month Usage-based

View pricing page → Verified April 2026

Capabilities

Capability	Twilio Flex
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✗
Virtual Agent (Chat)	✗
Conversation Intelligence	✓
Automated QA	✗
Intelligent Routing	✓
Predictive Dialer	✓
Voice Cloning	✗
Multilingual	✓
Coaching Workflows	✗
Workforce Management	✓