CCaaS Platform
SC
Sinch Contact Pro
Omnichannel cloud contact center for enterprise teams across voice, chat, email, and messaging apps.
Pricing
Contact sales for pricing
Pricing is not publicly disclosed. Two usage models available: per-1,000 conversations (block-based) or per monthly active user (agents, supervisors, bots, IVR ports). Custom quotes only. Contact sales for pricing.
Per user/month Custom enterprise
Capabilities
| Capability | Sinch Contact Pro |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | — |
| Real-Time Agent Assist | — |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | — |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | — |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
SalesforceServiceNowSAPMicrosoft Dynamics
Telephony
Sinch CPaaS
AI Models
Sinch Chatlayer
Other
Calabrio (WFM, QM via reseller)SAP BusinessObjects (reporting)
API documented