CCaaS Platform
AE
Avaya Experience Platform
Omnichannel CCaaS for enterprises — voice, digital, and AI in one platform
Pricing
$35 /user/month
Public cloud: Digital $35/user/mo, Voice $60/user/mo, All Media $89/user/mo. On-premise: Essentials $119/user/mo, Advanced $169/user/mo. Private cloud is custom-quoted.
Per user/month Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | Avaya Experience Platform |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
SalesforceMicrosoft Dynamics 365ServiceNow
Helpdesk
ServiceNow
AI Models
Microsoft CopilotLivePerson
Other
Calabrio WFMVerint WFOEpic SystemsMicrosoft Power BI
API documented
View integrations marketplace →
Reviews & Recognition
Analyst Recognition
- Gartner Magic Quadrant for Contact Center as a Service (2023) challenger →