CCaaS Platform
FC
Fusion Connect
Managed CCaaS, UCaaS, and SD-WAN for mid-market and enterprise businesses.
Pricing
Contact sales for pricing
Pricing requires a custom quote. CCaaS Express tier (up to 25 agents) offers a 14-day free trial. Essential and Elite tiers are quote-only for unlimited agents. UCaaS reported from ~$19.95/user/month by third parties but not confirmed by vendor.
14-day trial
Per user/month Custom enterprise
Capabilities
| Capability | Fusion Connect |
|---|---|
| Transcription | ✓ |
| Summarization | — |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
No compliance certifications recorded for this vendor.
Integrations
CRM
SalesforceMicrosoft DynamicsZohoKustomer
Helpdesk
ZendeskServiceNow
Telephony
Microsoft TeamsCisco WebexSIP Trunks
Other
SlackGoogle WorkspaceDropboxMicrosoft 365Jira