CCaaS Platform

Xima CCaaS

Mid-market CCaaS with omnichannel, AI analytics, and transparent per-seat pricing.

ximasoftware.com Verified April 2026 South Jordan, UT, US Founded 2007 pe owned

Pricing

$50 /user/month

Three tiers: Essentials $50/user/month (voice, IVR, reporting), Professional $68/user/month (adds chat, email, SMS), Elite $40/user/month (adds AI transcription, speech analytics, QM). UC add-ons quoted. À la carte modules available.

Per user/month Custom enterprise

View pricing page → Verified April 2026

Capabilities

Capability	Xima CCaaS
Transcription	✓
Summarization	—
Sentiment Analysis	✓
Real-Time Agent Assist	—
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✓
Intelligent Routing	✓
Predictive Dialer	✓
Voice Cloning	✗
Multilingual	✗
Coaching Workflows	✓
Workforce Management	✓