BPO Service

Wipro

Consulting-led, AI-powered CX BPO with 40,000 agents and 150+ enterprise clients across 65 countries.

wipro.com Verified April 2026 Bengaluru, IN Founded 1945 public

Pricing

Contact sales for pricing

Custom enterprise contracts only. Wipro uses hybrid pricing structures combining fixed-fee and outcome-based components. Typical engagements start at the enterprise scale; no self-serve or SMB plans published.

Custom enterprise

Capabilities

Capability	Wipro
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✓
Intelligent Routing	✓
Predictive Dialer	—
Voice Cloning	—
Multilingual	✓
Coaching Workflows	✓
Workforce Management	✓

Compliance & Security

HIPAA PCI DSS GDPR ISO 27001

Data residency: US, EU, IN, APAC

Source 1 Source 2 Source 3

Integrations

CRM

SalesforceMicrosoft DynamicsSAP CRMServiceNow

Helpdesk

ServiceNow

Telephony

GenesysAvayaCisco

AI Models

Google GeminiNVIDIA NeMoMicrosoft Azure OpenAI

Other

Google CCAIAWS ConnectMicrosoft TeamsWorkday

Reviews & Recognition

Analyst Recognition

Gartner Magic Quadrant for Customer Service BPO (2022) leader →
ISG ISG Briefing: Intelligent Contact Center (Retail/Microsoft GenAI) (2024) named →
Everest Group Customer Experience Management (CXM) Services PEAK Matrix Assessment (2025) named →

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