BPO Service

Teleperformance

World's largest CX/BPO outsourcer — 500k+ agents, 100 countries, 400+ languages, AI-augmented delivery.

tp.com Verified April 2026 Paris, FR Founded 1978 public

Pricing

Contact sales for pricing

Enterprise contracts only; pricing determined by scope, headcount, geography, and service complexity. No public rate card. Contact TP sales for custom quote.

Custom enterprise

Capabilities

Capability	Teleperformance
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✓
Intelligent Routing	✓
Predictive Dialer	—
Voice Cloning	—
Multilingual	✓
Coaching Workflows	✓
Workforce Management	✓

Compliance & Security

SOC 2 Type II HIPAA PCI DSS GDPR ISO 27001

Data residency: US, EU, APAC

Source 1 Source 2 Source 3

Integrations

CRM

SalesforceMicrosoft DynamicsSAPOracle

Helpdesk

ServiceNowZendesk

Telephony

GenesysAvayaCiscoAmazon Connect

AI Models

Microsoft Azure OpenAIGoogle Vertex AI

Other

Microsoft TeamsWorkday

Reviews & Recognition

Analyst Recognition

Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Global 2025 (2025) leader →
Everest Group Experience-Driven Integrated BFS Operations PEAK Matrix® Assessment 2024 (2024) leader →

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