BPO Service
C
Conduent
Technology-led BPO handling 2B customer interactions annually across government, healthcare, and commercial sectors.
Pricing
Contact sales for pricing
Conduent prices all engagements on a custom-quote basis. No published rate card. Enterprise contracts typically include SLAs tied to transaction volumes and outcome metrics. Contact sales for pricing.
Custom enterprise
Capabilities
| Capability | Conduent |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✗ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
salesforcemsdynamics
Helpdesk
servicenowsalesforce service cloud
AI Models
azure openai
Other
Microsoft Azure AI Document IntelligenceAzure AI Language ServiceAzure AI Speech Service
Reviews & Recognition
Analyst Recognition
- ISG ISG Provider Lens Customer Experience Services (2024) leader →