BPO Service
W
Webhelp
European BPO leader in CX outsourcing — acquired by Concentrix in September 2023
Pricing
Contact sales for pricing
Webhelp operated on custom enterprise contracts priced per interaction or per seat. No public pricing was disclosed. All new business flows through Concentrix post-September 2023.
Custom enterprise
Capabilities
| Capability | Webhelp |
|---|---|
| Transcription | — |
| Summarization | — |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | — |
| Autonomous Voice Agent | — |
| Virtual Agent (Chat) | — |
| Conversation Intelligence | ✓ |
| Automated QA | — |
| Intelligent Routing | ✓ |
| Predictive Dialer | — |
| Voice Cloning | — |
| Multilingual | ✓ |
| Coaching Workflows | — |
| Workforce Management | — |
Compliance & Security
Integrations
CRM
Salesforce
Other
KYC platformsPayment processing