CCaaS Platform

Webex Contact Center

Cisco's cloud contact center platform with native omnichannel routing and AI agent assist

webex.com Verified April 2026 San Jose, US Founded 1984 public

Pricing

Contact sales for pricing

Per-agent pricing; contact sales for a quote. Third-party estimates start around $150/agent/month. Workforce optimization, digital channels, and AI features cost extra. Scales to 20,000 agents.

Per user/month Custom enterprise Usage-based

Verified April 2026

Capabilities

Capability	Webex Contact Center
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✓
Intelligent Routing	✓
Predictive Dialer	✓
Voice Cloning	✗
Multilingual	✓
Coaching Workflows	✓
Workforce Management	✓