CCaaS Platform

Natterbox

AI contact center platform built natively inside Salesforce for voice, SMS, and WhatsApp

natterbox.com Verified April 2026 London, GB Founded 2010 series a

Pricing

$82 /user/month

Pro plan from $82/user/month (voice-only). Premium from $146/user/month adds SMS, WhatsApp, skills-based routing. Enterprise adds AI Advisor, AI Agents, priority support — custom quote only.

Per user/month Custom enterprise

View pricing page → Verified April 2026

Capabilities

Capability	Natterbox
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✗
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✗
Conversation Intelligence	✓
Automated QA	✓
Intelligent Routing	✓
Predictive Dialer	✗
Voice Cloning	✗
Multilingual	✓
Coaching Workflows	✓
Workforce Management	✗