BPO Service
DG
Datacom Group
Australasia's largest IT services company offering managed contact centre and BPO solutions
Pricing
Contact sales for pricing
Enterprise custom pricing only. No public rate card. Contact Datacom directly (Connect_enquiries@datacom.com.au). Operations range from 15-seat to 1,000+ seat engagements.
Custom enterprise
Capabilities
| Capability | Datacom Group |
|---|---|
| Transcription | — |
| Summarization | — |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | — |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | — |
| Automated QA | — |
| Intelligent Routing | ✓ |
| Predictive Dialer | — |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | — |
| Workforce Management | ✓ |
Compliance & Security
No compliance certifications recorded for this vendor.
Integrations
CRM
SalesforceMicrosoft Dynamics
Helpdesk
ServiceNow
Telephony
Genesys Cloud
AI Models
Amazon LexGoogle DialogflowCognigy
Other
Microsoft AzureAWSSnowflakeliveproAuraya