CCaaS Platform
CU
Cisco Unified Contact Center Express
On-premises contact center for up to 400 agents — now in end-of-sale
Pricing
Contact sales for pricing
Annual license estimated $1,359–$2,288 per agent (Enhanced to Premium tier). On-premises hardware, implementation, and support add significantly to TCO. Contact Cisco or reseller for quote.
Custom enterprise Perpetual license
Capabilities
| Capability | Cisco Unified Contact Center Express |
|---|---|
| Transcription | ✗ |
| Summarization | ✗ |
| Sentiment Analysis | ✗ |
| Real-Time Agent Assist | ✗ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✗ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
No compliance certifications recorded for this vendor.
Integrations
CRM
SalesforceMicrosoft DynamicsServiceNowSAP
Helpdesk
ServiceNow
Telephony
Cisco Unified Communications Manager
Other
Cisco Unified Intelligence CenterCisco FinesseCisco Jabber
API documented