CCaaS Platform
8X
8x8 XCaaS
One cloud platform combining contact center, UCaaS, and AI — backed by a 99.999% uptime SLA
Pricing
Contact sales for pricing
Contact center tiers (X6–X8) start ~$60/user/month for voice-only, rising to ~$110–150 for full omnichannel. Exact pricing requires a sales quote. UCaaS tiers (X2/X4) are separately priced from $24/user/month.
Per user/month Custom enterprise
Verified April 2026
Capabilities
| Capability | 8x8 XCaaS |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
SalesforceMicrosoft Dynamics 365HubSpotZoho CRMNetSuite
Helpdesk
ZendeskServiceNowFreshdesk
Telephony
Microsoft Teams
Other
SlackGoogle WorkspaceZapier
API documented
View integrations marketplace →