Customer Service Platform

Sendbird

The AI customer experience platform for enterprise-grade in-app messaging and voice AI agents.

sendbird.com Verified April 2026 San Mateo, US Founded 2013 series c

Pricing

Contact sales for pricing

Chat API priced by monthly active users (MAU). Starter from $349/mo (annual) for 5K MAU; Pro from $499/mo (annual) for 5K MAU. AI agent pricing is usage-based (per conversation). Enterprise is custom. Free developer plan up to 100 MAU; 30-day Pro trial.

Free tier 30-day trial Usage-based Flat monthly Custom enterprise

View pricing page → Verified April 2026

Capabilities

Capability	Sendbird
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✗
Intelligent Routing	✓
Predictive Dialer	✗
Voice Cloning	✗
Multilingual	✓
Coaching Workflows	✗
Workforce Management	✗