CCaaS Platform

Puzzel

Nordic-born CCaaS for European mid-market and enterprise — omnichannel, WFM, and AI in one platform.

puzzel.com Verified April 2026 Oslo, NO Founded 1998 pe owned

Pricing

Contact sales for pricing

Three named tiers (Resolve, Impress, Power) with per-agent subscription pricing. Modules — WFM, Case Management, Conversational Intelligence, Virtual Agent Suite, Quality Management — sold as add-ons. Contact sales for quotes.

Per user/month Custom enterprise

Capabilities

Capability	Puzzel
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✓
Intelligent Routing	✓
Predictive Dialer	✗
Voice Cloning	✗
Multilingual	✓
Coaching Workflows	✓
Workforce Management	✓