CCaaS Platform
NC
Nuance Communications
Enterprise conversational AI for contact centers — now a Microsoft subsidiary winding down legacy on-premise products.
Pricing
Contact sales for pricing
Contact sales only. No public pricing. Enterprise contracts, typically multi-year. On-premise licenses ended August 2024. Legacy platform EOL June 2026; Microsoft Copilot Studio and Dynamics 365 Contact Center are the stated migration paths.
Custom enterprise
Capabilities
| Capability | Nuance Communications |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✗ |
| Workforce Management | ✗ |
Compliance & Security
Data residency: US, EU
Integrations
CRM
SalesforceMicrosoft Dynamics 365
Telephony
Genesys Cloud CXAvayaCiscoMicrosoft Teams
AI Models
Azure OpenAI ServiceAzure AI Speech
Other
Microsoft Copilot StudioMicrosoft Azure
API documented