CCaaS Platform
L
LiveVox
Outbound contact center platform with predictive dialing and built-in TCPA compliance controls.
Pricing
Contact sales for pricing
LiveVox is now NICE CXone Proactive Engagement following the December 2023 acquisition. Pricing requires a custom quote. Pre-acquisition estimates cited $65–$150/user/month; current NICE suite pricing starts at ~$110/agent/month.
Per user/month Custom enterprise
Capabilities
| Capability | LiveVox |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Data residency: US
Integrations
CRM
Salesforce
Other
Salesforce AppExchange
API documented
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