CCaaS Platform

Dixa

The agentic customer service platform built for mid-market e-commerce brands.

dixa.com Verified April 2026 Copenhagen, DK Founded 2015 series c

Pricing

$89 /user/month

Three per-seat tiers: Growth ($89/agent/mo), Ultimate ($139), Prime ($179). Annual billing saves 20%. AI add-ons (Mim AI Agent, AI Co-Pilot, QA, Advanced Insights) priced separately. Minimum 12-month contract; 3-month notice to cancel.

Per user/month

View pricing page → Verified April 2026

Capabilities

Capability	Dixa
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✗
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✓
Intelligent Routing	✓
Predictive Dialer	✗
Voice Cloning	✗
Multilingual	✓
Coaching Workflows	✓
Workforce Management	✗