Conversation Intelligence

CallMiner

AI-powered conversation intelligence and CX automation for 100% interaction analysis, auto QA, and compliance monitoring

callminer.com Verified April 2026 Waltham, US Founded 2002 pe owned

Pricing

Contact sales for pricing

No public pricing. All plans require contacting sales. Enterprise-only custom quotes. Demo available via website.

Custom enterprise

Capabilities

Capability CallMiner
Transcription
Summarization
Sentiment Analysis
Real-Time Agent Assist
Autonomous Voice Agent
Virtual Agent (Chat)
Conversation Intelligence
Automated QA
Intelligent Routing
Predictive Dialer
Voice Cloning
Multilingual
Coaching Workflows
Workforce Management

Compliance & Security

Integrations

CRM

salesforcezoho

Helpdesk

zendeskservicenow

Telephony

amazon connectringcentral8x8twiliovonage

AI Models

google vertexazure openaideepgram

Other

GenesysAvayaFive9TalkdeskNICE CXoneQualtricsMedalliaCalabrio

Reviews & Recognition

Analyst Recognition

  • Forrester The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025 (2025) leader
  • CMP Research CMP Research Prism for Conversational IVR/Voicebot, Q4 2025 (2025) named

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