Agent Assist
B
Balto
Real-time AI guidance and voice agents that coach human agents live on every call
Pricing
Contact sales for pricing
Quote-based; pricing depends on seat count and contract length. Third-party estimates place cost at $100–$200 per agent per month. Teams under 10 agents are not a fit. Implementation typically 45 days.
Per user/month Custom enterprise
Capabilities
| Capability | Balto |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✗ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✗ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
No compliance certifications recorded for this vendor.
Integrations
CRM
salesforce
Telephony
ringcentral8x8amazon connectvonage
Other
Five9NICE CXoneGenesys CloudZoom Contact CenterConvoso
API documented
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