Xima CCaaS (Contact Center as a Service) offers a cloud-based solution that focuses on delivering advanced analytics and reporting capabilities for contact centers. Their platform provides real-time monitoring, customizable dashboards, and detailed call reporting to help businesses optimize performance. With features like skill-based routing and call recording, Xima ensures efficient and effective customer interactions. The system’s flexibility allows for seamless integration with various telephony platforms, making it adaptable to diverse organizational needs. Xima’s dedication to customer support and continuous improvement positions them as a reliable partner for enhancing contact center operations.
Perfect for: Small Businesses
Pricing: $$
Integrations: Salesforce
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