Gladly is a customer service platform designed to treat customers like people rather than tickets. It consolidates all customer communications—across voice, email, chat, and social media—into a single, lifelong conversation stream. This approach enables support agents to have a holistic view of each customer, facilitating personalized and efficient service. Features such as a built-in knowledge base, customer profiles, and real-time reporting tools empower teams to deliver exceptional support experiences. Gladly’s intuitive design and focus on human-centric service make it a valuable tool for businesses seeking to enhance customer satisfaction.
Perfect for: Medium Sized Businesses
Pricing: $$$$
Integrations: Salesforce
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