Cisco Unified Contact Center Express (UCCX) is a robust contact center solution tailored for small to medium-sized businesses, offering a comprehensive suite of tools to manage customer interactions effectively. The platform supports various communication channels, including voice, email, and chat, enabling businesses to provide consistent and efficient customer service. Features such as skills-based routing, integrated reporting, and real-time monitoring allow organizations to optimize agent performance and enhance customer satisfaction. UCCX’s seamless integration with Cisco’s Unified Communications Manager ensures a cohesive communication infrastructure, facilitating streamlined operations. With its scalability and reliability, Cisco UCCX empowers businesses to adapt to evolving customer needs while maintaining high service standards.
Perfect for: Larger Enterprises
Pricing: $$$$
Integrations: None that we know of
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