Amazon Connect is a cloud-based omnichannel contact center service that provides a seamless experience across voice and chat. Launched in 2017, it offers skills-based routing, task tracking, and analytic tools to monitor customer interactions and evaluate agent performance. The platform supports both office-based and virtual contact centers, providing flexibility and scalability. As a pay-per-usage service, businesses can manage costs effectively while leveraging Amazon’s robust infrastructure. Integration with other AWS services allows for a comprehensive and customizable contact center solution.
Perfect for: Larger Enterprises
Pricing: $$$$
Integrations: AWS services
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